Wednesday April 29, 2009 at 11:38
“The era of social commerce. Starting about two years from now, as social networks become the repository for identities and relationships, they will become more powerful than corporate Websites and CRM systems. Communities will become the driving force for innovation. As a result, brands will cater to communities, resulting in a power shift toward the connected customer.”
— Research Recap » Blog Archive » Social Networks Transforming Marketing, eCommerce (via datainsightsideas)
