Thursday May 21, 2009 at 11:02
“The qualities that make someone a good social media maven — which include being available round-the-clock to anyone who writes — are different than the skills used by mainstream corporate publicists.
“They are not acting like spokespeople, but real people,” Mr. Bernoff said. “You have to be careful about what you say while, at the same time, be much more personal than the average corporate P.R. guy. You need people who understand the mores and etiquette. Not everyone knows how to do that.”
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— Josh Bernoff, Forrester analyst and co-author of a book about social technologies (Tweeting Your Way to a Job - NYTimes.com)
